Why choose Horse Arc?

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Warranty & Maintenance

Horse Arc Incorporated Limited Warranty
Your Horse Arc is guaranteed for a period of 10 years from the date of build completion. This warranty covers and guarantees against:
- Wind damage up to 80mph
- Withstanding pressure from horses leaning or scratching
- Wood cladding against rot

The Horse Arc warranty is subject to the customer following the checks and maintenance procedures listed; and to notify AlfrescoArch of problems immediately they occur. Failure to do so will void your Horse Arc warranty.

The Horse Arc 10 year warranty excludes:
- Damage from horses impacting (kicking, striking, chewing ) the structure
- Wooden components - minor warping, splitting, knots dropping out; However, we do have easy maintenance systems customers can perform to rectify any of these minor problems.
- Kickboards


Horse Arc Maintenance Instructions and Warranty Criteria
Pre-Oct 2015 Horse Arcs
- The two outer edges of the Arc must be treated with wood preservative within 6 months of installation and annually thereafter
- All fixing points must be checked at least once a month and re-fixed if necessary.

Arcs from October 2015
Horse Arcs now come with protected ends. All new models have a complete enclosed, damp proof course barrier.These models do not require wood preservative.

Additional Advice
- Further preservatives to wood cladding etc. will extend the life of your Horse Arc beyond 10 years.
- If leaks occur, wait for the crack / knot to dry and then apply silicone. This should stop the leaking.

Products and Buildings, Manufacture and Materials are supplied with a 10 year limited Warranty subject to the following terms :
The guarantee does not cover movement, warping, splitting of timber products over time.
Any warranty offered is only valid for goods within the United Kingdom.

Validity of Guarantee
The product build instructions must be adhered to in order to comply with the conditions of the guarantee. If any part of the building is cut, notched or drilled such actions must also adhere to the build instructions.
Owners and users are required to notify AlfrescoArch of problems or failures immediately they occur.
A suitable timber treatment should be applied to the ends of the kickboards at the time of the first build or within 4 weeks of delivery, and then applied over all external areas after 2 years and every 2 years after that to maintain the condition of the timber and to comply with the conditions of the guarantee. The application and/or mixing guidelines provided by the manufacturer of the timber treatment should be followed.

The guarantee is invalid if :
The building has been customised or modified in any way.
The person claiming is not the original purchaser of the building.
The building has not been treated annually or in accord with the treatment manufacturer’s guidelines.
The building has not been erected, fitted or installed correctly.
The building is or has been touching any external wall which can allow moisture to penetrate the timber.
All fixing points have not been regularly checked and maintained.

General Information
Wood is a natural product and susceptible to changes in the external environment. Extremes of temperature or weather conditions will cause a reaction in the timber. Sawn timber and machine rounded items in particular may split. This doesn’t necessarily affect the structural strength of the wood or the product; and the application of clear silicone will seal gaps.

Products and Buildings include all those advertised, specifically described and sold by Pan Products Ltd (also trading as AlfrescoArch) which incorporate its patented arch support structure; these include its Arch Building designs and all their derivatives which make up its product range at any time.

Pan Products Ltd

July 2017

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